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VENTURES AFRICA – The Communications Commission of Kenya (CCK) has debunked reports that it has a friction with Kenyan-based mobile operator, Safaricom over the telco’s license renewal due in June.
The regulator’s Director General, Francis Wangusi, after a strategic meeting with stakeholders in the sector, told journalists that CCK was still in talks with Safaricom to establish the new conditions for the renewal, and added that there was “no tension” between them.
While Wangusi maintained that its conditions for renewal stood, Capitalfm quoted him as saying that both parties would try to reach a feasible decision.
Last year, CCK said Safaricom had failed to meet the quality of standards (QoS) rating for three years and directed the operator to improve its ‘poor’ service and pay a $27 million (Sh2.36 billion) fee or its licence will be revoked.
“We won’t allow customers get poor services when they are paying for them,” Wangusi had explained.
Safaricom however aired its displeasure on the levy and questioned the Qos measurement method of CCK.
Stiffer Operating Environment For Telcos
Telecos operating in sub-Saharan Africa have been facing stiffer operating conditions, due to continued flop in service delivery ranging from signal strength to speech quality.
In 2011, Rwanda fined MTN Rwf3 million ($4,408) per day for as long as its services were deemed poor. The country, through its Rwanda Utilities Regulatory Agency (RURA) also revoked the licence of Rwandatel over same issue.
Last year, the Nigerian communications commission (NCC) fined four telcos including Airtel Nigeria to the tune of $7.4 million for failing to meet its industry standards.